Forge long-lasting relationships through service excellence.
Every business knows that long-term customers are among their most valuable assets – less expensive than acquiring new ones and guaranteeing repeat revenue. By keeping them close and meeting their needs more efficiently with Storm's Customer Service and Support solutions, place customer service at the heart of your business and achieve competitive advantage in your sector.
Centralise Control for a 360-degree view of customer engagement
Take a pro-active approach to customer retention with real-time information on customer engagement. Personalise support services and ensure resources are focused on the highest value customers.
Adopt best-practice processes to drive productivity
Leveraging process automation and best practice methodologies will improve productivity by enabling your support team to tackle customer issues before they become serious.
Inform Business Strategy
Bridging the gap between management knowledge and the customer experience enables you to build a business strategy around a better understanding of customer needs, maximising R&D investments, stimulating business growth and supporting faster go-to-market strategies.
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How we do it
Our Customer Service & Support Solutions portfolio uses cloud components from Microsoft Dynamics 365 to provide an integrated service environment that will give your customers the experience they expect. This holistic customer view combined with the seamless integration of technologies across different parts of the business will provide your team with the insights they need to resolve issues quickly, avert churn and advance cross-sell and upsell opportunities.
We enable you to have a constant conversation with your customers, using the owned websites, social media and other channels. Keeping customers up to speed on your business and solving their issues in real-time.
With Storms Customer Service and Solution solutions turn customer service and support into a seamless process, allowing your team to be more proactive with their customer engagements while maintaining a visible audit trail that ticks important regulatory boxes.
Choose your package
Delivered from the cloud as part of Dynamics 365, we tailor Microsoft's market-leading software to different business needs with three distinctive packages. The point of entry will depend on your level of maturity around Customer Service and Support.
Because Dynamics 365 is built to scale with your business, many clients have invested in the Storm solutions sequentially, starting at entry level then adding features and functionality with the other packages as their expertise and capabilities grow.