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Storm Technology

Customer Service & Support Solutions

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Forge long-lasting relationships through service excellence.

Every business knows that long-term customers are among their most valuable assets – less expensive than acquiring new ones and guaranteeing repeat revenue. By keeping them close and meeting their needs more efficiently with Storm's Customer Service and Support solutions, place customer service at the heart of your business and achieve competitive advantage in your sector.

Centralise Control for a 360-degree view of customer engagement

Take a pro-active approach to customer retention with real-time information on customer engagement. Personalise support services and ensure resources are focused on the highest value customers.

Adopt best-practice processes to drive productivity

Leveraging process automation and best practice methodologies will improve productivity by enabling your support team to tackle customer issues before they become serious.

Inform Business Strategy

Bridging the gap between management knowledge and the customer experience enables you to build a business strategy around a better understanding of customer needs, maximising R&D investments, stimulating business growth and supporting faster go-to-market strategies.

 

 Download data sheet 

How we do it

Our Customer Service & Support Solutions portfolio uses cloud components from Microsoft Dynamics 365 to provide an integrated service environment that will give your customers the experience they expect. This holistic customer view combined with the seamless integration of technologies across different parts of the business will provide your team with the insights they need to resolve issues quickly, avert churn and advance cross-sell and upsell opportunities.

We enable you to have a constant conversation with your customers, using the owned websites, social media and other channels. Keeping customers up to speed on your business and solving their issues in real-time.

With Storms Customer Service and Solution solutions turn customer service and support into a seamless process, allowing your team to be more proactive with their customer engagements while maintaining a visible audit trail that ticks important regulatory boxes.

Choose your package

Delivered from the cloud as part of Dynamics 365, we tailor Microsoft's market-leading software to different business needs with three distinctive packages. The point of entry will depend on your level of maturity around Customer Service and Support.

Because Dynamics 365 is built to scale with your business, many clients have invested in the Storm solutions sequentially, starting at entry level then adding features and functionality with the other packages as their expertise and capabilities grow.

StormStarter Customer Service Solution

StormAdvanced Customer Service Solution

StormPremium Customer Service Solution

Take the first step towards joined-p customer service by standardising and automating processes, and making customer engagement more transparent. Early wins will see you drive productivity in your service team and close case more quickly. None of this will be lost on customers; satisfaction ratings will start to soar.With more advanced reporting you can use customer insights to personalise support services and ensure resources are focused on the highest value customers. New product and service launches can be coordinated and aligned with social media and other communication activity to keep customer conversations going. More automation will improve productivity and resolve customer issues more quickly.Empower customers with self-service tools and see a spike in your Net Promoter Score (NPS) index as you achieve full 360-degree visibility. Better manage the customer journey, from onboarding and support through to developing new products and service offerings based on proven market demand. Success becomes measurable with clear targets for customer satisfaction and improved customer retention.
Features
  • Environment Setup
    Environment Setup
  • Account Management
    Account Management
    Description
  • Basic SLA Management
    Basic SLA Management
    Description
  • Email Management
    Email Management
    Description
  • Mobile Access
    Mobile Access
    Description
  • Knowledge Base
    Knowledge Base
    Description
  • Contacts Management
    Contacts Management
    Description
  • Case Management
    Case Management
    Description
  • Queue Management
    Queue Management
    Description
  • Basic Reporting
    Basic Reporting
    Description
  • Security
    Security
    Description
  • Training
    Training
    Description

Features
Everything in Starter pack plus

  • Stakeholder Management
    Stakeholder Management
    Description
  • Goal Management
    Goal Management
    Description
  • Social Engagement
    Social Engagement
    Description
  • Advanced Reporting
    Advanced Reporting
    Description
  • Campaign Management
    Campaign Management
    Description
  • Process Automation
    Process Automation
    Description
  • View Configuration
    View Configuration
    Description
  • Dashboard  Configuration
    Dashboard  Configuration
    Description
  • Form Customisations
    Form Customisations
    Description
  • Business Process Flows
    Business Process Flows
    Description
  • Word/Excel Template
    Word/Excel Template
    Description
  • Duplicate Detection Configuration
    Duplicate Detection Configuration
    Description
Features

Everything in Advanced pack plus

  • Full 360-degree View
    Full 360-degree View
    Description
  • Customer Self-Service Portal
    Customer Self-Service Portal
    Description
  • Unified Service Desk
    Unified Service Desk
    Description
  • Advanced Reporting
    Advanced Reporting
    Description
  • Service Intelligence
    Service Intelligence
    Description
  • Integrated Communication
    Integrated Communication
    Description

 

Download data sheet

 

 

Download data sheet

 

Download data sheet

 

If your company requires a more customised sales and marketing solution the team at Storm have years of expertise in designing and developing CRM solutions to match unique customer needs.

To find out more simply contact us at sales@storm.ie

 

 

Additional Features

  • Skype for Business
  • Outlook Integration
  • OneNote Integration
  • SharePoint Integration
  • Power BI Integration
  • Social Engagement

Add-Ons

  • Data Cleansing
  • Data Migration
  • Data Integration
  • Personalised Training Pack
  • Live Chat Integration
  • Success Manager Pack
  • Field Service Configuration
  • Voice of the Customer Configuration
  • Custom XRM Solutions

 

Extend each product and make it more scalable with these Add-Ons.

Microsoft Partner Awards

Built on SharePoint 2013 and Supported by Dynamics CRM

© Copyright 2017 Storm Technology Ltd. The Capel Building, Mary's Abbey, Dublin 7, D07 FK22, Ireland.

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