Customers connect with different people and different parts of the business many times and in many guises during the lifecycle of their relationship with a business. Joining the dots to create a complete picture of the customer’s relationship with the business and making those interactions as seamlessly as possible is the essence of customer relationship management. The inhibitors to doing this have long been the silos of technologies and processes - across sales, marketing and customer service - that make it near impossible for business and IT professionals trying to crack the challenge.
Making it work with Microsoft Dynamics CRM
The Microsoft Dynamics CRM platform now provides a way to overcome the challenges. Hosted on premise or online Dynamics CRM provides a suite of inter-operable solutions for sales, marketing and customer service that track every interaction – formal and informal – between the customer and the company.
From interaction with marketing campaigns, to progress in the sales pipeline through to ongoing client or case management in customer service the Microsoft Dynamics CRM solution provide a seamless way to manage and track interactions providing central source of information rich client insights.
With Microsoft Dynamics CRM workflows to govern, streamline and automate manual processes are design into the platform improving productivity and enhancing the customer experience. In addition integrations with other next generation Microsoft collaboration tools - such as SharePoint, Lync, Yammer and Outlook - enable the end-to-end management of customer and customer related communications.
Device independent, Microsoft Dynamics CRM works the way people do - on mobiles, tablets and laptops.
The Storm advantage
Our expertise at Storm lies in working with your company to understand your needs and designing and implementing a CRM solution and series of processes that will deliver the value that you, your business and your customers seek. Our offerings include:
- CRM for Sales - lead and opportunity management, account management, sales mobility, forecasting and pipeline management, sales performance management, reporting and analytics, sales activity, automation and measurement and social selling
- CRM for Marketing - database management, campaign management, campaign automation, lead tracking, reporting and scoring, analytics and tracking, digital marketing, subscription management and customer surveys
- CRM for Customer Service - account management, analytics and insights, case management, complaint management, knowledge management, self-service portal, task scheduling and unified communications