Building a customer centric business with Microsoft Dynamics CRM
Customers touch just about every part of your business and as an IT Director your challenge is to build a customer relationship management framework that makes every point of interaction seamless. Joining the dots across the business is never easy and for often there is no simple out-of-the-box solution. Every business is different, every customer journey unique and every technical environment has its own set of curve balls to deal with. Storm is the chosen partner of leading businesses to design, develop and implement tailored CRM solutions both in the cloud and on-premise.
Microsoft Dynamics CRM – a comprehensive solution for the business
The Microsoft Dynamics CRM platform, on premise or in the cloud, is impressively rich in functionality. The platform has a series of interconnected software modules that cover the key areas of customer relationship management – sales, marketing and service. Powerful workflows drive task automation and integration with Outlook make it particularly easy to use . The platform is rich in data analytics functionality providing deep insights into the what’s happening at every step of the customer interaction – from digital marketing campaign management, sales and pipeline management through to customer retention and renewal insights.
What we specialise in at Storm is getting all of this to work the way your business needs it to work. We work with 100’s of companies combining our consultancy and our technology skills to tailor a CRM solution that fits like a glove to their businesses. Our .NET expertise and singularly focused on Microsoft technology ensures that what we design for you integrates with other existing Microsoft solutions – bridging gaps across platforms, departments and people.
Trusted by many to build CRM solutions
For most businesses their CRM solution is of critical importance to operations. That’s why people only want to work with partners that they feel they can trust to really understand what needs to get done and design realistic solutions to get it done. Our clients believe we are that partner. Working with Storm brings advantages:
- Customer centric experts – our consultants understand what makes successful customer centric business models and know how to help clients design an approach that is right for them.
- Technology activists – our architects, engineers and designers understand the Dynamics CRM platform inside and out so we know what it can do and what it can’t. We have years of experience solving the problems clients face when implementing CRM solutions and we bring this expertise to every project. Our singular focus on Microsoft technologies and experience with .NET means we know better than others how to marry the different platforms together and tailor the Dynamics CRM technology to create that seamless experience for your customer.
- Flexible approach - experience has taught that things change – on every project, every time. Our team are pragmatists so when things do change our focus is on incorporating those changes in ways that do not de-rail the project, the budget or the timelines.