Avaya

Avaya, one of the largest global providers of business communication solutions - employing over 19,000 people and servicing 4,200 channel partners - faced a challenge familiar to many growing solutions providers: how to maximise revenue from selling services to partners and customers who bought their products.

What they needed was a smart, streamlined and fully automated services quotation and ordering system. One rich enough in functionality to incorporate the hundreds and thousands of product combinations available for purchase and instinctively marry those to the appropriate services the company offered. A solution intuitive enough to handle the complexity of different price points, promotions and product combinations for the different regions and channels in which the company did business.

Today Avaya has the solution it needs – a groundbreaking online quotation and ordering system – designed and implemented in partnership with Storm Technology. Used by many thousands of clients, partners and sales personnel across the globe the solution is the interface by which Avaya manages billion dollars worth of service quotations annually.

At the heart of this system lies a deeply complex and comprehensive database of services and service configurations. Dynamic in nature this database is mapped to an equally complex range of product offerings. The level of detail and mapping functionality enables Avaya to connect products selected with services offered and proactively prompt partners and clients to purchase.