Life Insurance Association (LIA)

A trusted partner to the Irish Financial sector for over 40 years, LIA is Ireland’s leading education and development association for people who work in the Finance industry in Ireland. Serving over 10,000 members LIA delivers a multi-faceted education service that covers everything from online learning, to CPD activities, as well as seminars and events.

To keep pace with their evolving client needs LIA underwent an ambitious digital transformation journey, touching every aspect of operations - from how the team engaged with members to how the association interacted with its own staff.

Critical to the success of this transformation has been LIA’s commitment to keeping people at the forefront and the delivery of service excellence.

Traditionally all internal communications were done via email which simply lead to ‘email overload’. People were missing out on important news and updates. The knock-on effect was a disconnect across the association and no real connection with the overall culture, mission and vision that defines LIA.

To bring the benefit of digital transformation to employees, LIA worked with Storm to implement a company-wide intranet. A central hub for all company news and information, from business updates and employee news to information on our operating processes and business policies.