South Dublin County Council

Driving Public Service Innovation with Power Platform.


The third largest local authority in Ireland, South Dublin County Council serves a population of over 275,000 citizens across almost 223 square kilometres in South Dublin. To ensure the provision of open, effective, inclusive and participative local democratic processes together with the highest quality services, South Dublin County Council is committed to Public Service Innovation. This focus on innovation permeates across all Council departments with innovation at the heart of both technological and employee-focused developments. 

In early 2022, the Irish government announced that civil workers would soon be given the right to request hybrid/remote work under The Right to Request Remote Work Bill. A move that would require local authorities to implement new business processes, to support the management of such employee applications. The shift was made all the more challenging due to tight deadlines for implementation. However, South Dublin County Council being ahead of the curve with its focus on innovation, quickly got to work as the first local authority to develop the processes necessary to manage the shift to hybrid work. 

Power Platform, Microsoft's low-code solution platform that allows businesses to build custom low-code solutions with a simple interface that leverages responsive design and high security, was used to bring the solution from design to development. A custom app was built using Power Apps, streamlining hybrid work requests and approvals through workflow automation and delivering time savings. The app saw further benefits from the integration of a Power BI dashboard that simplified data management and accelerated reporting processes.

Business Benefits

By leveraging the dynamic capabilites of Power Platform, South Dublin County Council has streamlined employee hybrid work application processes.

Workflow Automation

Automated workflows have greatly reduced the organisation's reliance on tedious manual tasks and emails, allowing South Dublin County Council to continue to focus on further public service innovation.

Enhanced Reporting

The integration of a Power BI dashboard now allows management to clearly view structured data surrounding hybrid work applications which has simplified and accelerated the reporting process.

Build to Share

As the app was built on the build-to-share framework, other local authorities can also benefit from South Dublin County Council's investment by implementing the app with minor customisations to suit their specific needs.

Read the South Dublin County Council Case Study in Full


Without the app, employees would have to manually fill out and send their applications, which would then have to be emailed throughout each stage of the process. The application process would be much more time-consuming, with data being managed less efficiently, and a reliance on manual tasks and emails.

Caroline O'Reilly, HR Administrative Officer, South Dublin County Council

Partnering with Storm Technology has been instrumental in the successful rollout of our hybrid working application, from the guidance offered by their Business Analyst to the technical expertise of their delivery team. In addition to delivering tangible benefits to South Dublin County Council, Storm’s knowledge of the Build to Share platform has ensured the solution has been developed in a way that other Councils facing the same issue surrounding hybrid work applications can also benefit from our investment.

Deirdre Wall, HR Acting Senior Executive Officer, South Dublin County Council

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