Relationships are complex
In every business there are multiple relationships that need to be effectively managed to make the business successful. Often these relationship are complex – they traverse many functions within the business, involve many people both internal and external to the company and often have many processes associated with them.
Relationship management - be it employee, partner, customer, supplier, buyer, vendor, investor or another type of relationship - needs a clearly defined structure, process and flow governing what happens, how and when, in order for it to be managed effectively. Making that happen is something we do well here at Storm.
Helping make things simpler
Taking complex processes, breaking them down in simple steps and putting them together again in a way that helps them flow more smoothly, with the right balance between automation and human intervention, is in essence what we do in our relationship management consultancy. Our focus is on helping our clients design or re-design processes within their business to make them operate more effectively and give them visibility of performance (against metrics) at every stage of the process. Visibility that enables them to see at any stage the issues, challenges or bottle necks that might impact how the business is performing.
We work with our clients to understand the relationships that drive their business success and to design the processes that need to be followed, the tasks and activities that can be automated, the touch points required and the metrics that need to be monitored. Then we translate this into a workable solution using the Microsoft Dynamics xRM platform.
Creating a relationship with Storm
While relationships are complex we do our best to make our relationships with clients straightforward and rewarding. When you engage with Storm the type of support we can bring to you includes:
- Relationship design and re-design
- Process flow design, mapping and automation
- Relationship management solution design and implementation
- Process effectiveness review and ROI analysis
- Behaviour change management strategies
- End user adoption and training