[Webinar] Automate, Accelerate, Elevate – Driving Customer Service Excellence with Modern Case Management
Join our upcoming webinar on Wednesday the 14th of May from 12:00 - 13:00 to discover how you can centralise customer data and leverage AI and automation capabilities to accelerate case resolution and deliver exceptional customer service with D365 Customer Service.
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Whether it's a customer query, incident ticket or service request, speed and efficiency are critical components of successfully handling customer cases and building customer loyalty. In fact, customers are 2.4 times more likely to stick with a brand when their problems are solved quickly, according to Forrester. Yet fragmented systems and a reliance on manual processes often affect service teams' ability to retrieve customer and case data efficiently, which can delay case resolution and ultimately have a negative impact on customer experience.
D365 Customer Service provides a centralised 360-degree view of real-time customer data, ensuring customer service representatives have easy access to the accurate information they need to personalise customer interactions and deliver customer service excellence. With AI and automation capabilities that help teams combat manual tasks and accelerate case resolution, D365 Customer Service helps businesses elevate customer service and enhance customer loyalty.
Join our webinar where our solution experts will cover:
Common challenges experienced by customer service teams.
Consolidating customer data to unlock insight and personalise customer experience.
Harnessing the power of agentic AI and automation to accelerate case resolution with D365 Customer Service.
Hear insights from one of Storm's customers who will speak about their experience with D365 Customer Service.
Provide an opportunity to speak with our solution specialists during a live Q&A.
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