[Webinar] Omnichannel Customer Service Experience in Dynamics 365
Are you looking to make Customer Service as efficient and productive as possible during these fast-changing times?
Developing and deploying true omnichannel solutions are critical to the success of any organisation that provides Customer Service to its customers.
McKinsey identified four essential components for a successful omnichannel experience. One of the components relates to IT-architecture and having the next generation technology to support a seamless omnichannel experience. The right technology can transform your organisation into a great digital customer experience.
"Companies with the strongest omnichannel customer engagement strategies retain an average of 89% of their customers, compared with 33% for companies with weak omnichannel strategies” according to research by Aberdeen Group.
Join Storm Technology on Wednesday 10th March 2021 at 11:00am to explore the features and functionality of Microsoft’s Omnichannel for Customer Service and its potential impact on Customer Experience.
During this session we will explore:
The evolution of Customer Service: Why Omni-Channel & Why Now | The New Customer Service Experience | Multi-Channel vs Omni-Channel | Proven Approach
Driving Omni-Channel Success: Strategies for success | Solutions that enable success | The Perfect Balance AI & Human Interaction
Omnichannel for Customer Service Core Capabilities | Demo