[Webinar] Omnichannel Customer Service Experience in Dynamics 365

Are you looking to make Customer Service as efficient and productive as possible during these fast-changing times?

The author of this page: Deirdre Lysaght
Deirdre Lysaght, Marketing Executive Mar 25, 2021

Developing and deploying true omnichannel solutions are critical to the success of any organisation that provides Customer Service to its customers.

McKinsey identified four essential components for a successful omnichannel experience. One of the components relates to IT-architecture and having the next generation technology to support a seamless omnichannel experience. The right technology can transform your organisation into a great digital customer experience.

"Companies with the strongest omnichannel customer engagement strategies retain an average of 89% of their customers, compared with 33% for companies with weak omnichannel strategies” according to research by Aberdeen Group.

Join Storm Technology on Wednesday 10th March 2021 at 11:00am to explore the features and functionality of Microsoft’s Omnichannel for Customer Service and its potential impact on Customer Experience.

During this session we will explore:

  • The evolution of Customer Service: Why Omni-Channel & Why Now | The New Customer Service Experience | Multi-Channel vs Omni-Channel | Proven Approach

  • Driving Omni-Channel Success: Strategies for success | Solutions that enable success | The Perfect Balance AI & Human Interaction

  • Omnichannel for Customer Service Core Capabilities | Demo

  • Live Q&A

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