Top Digital Transformation Trends for 2025
In today’s article we explore some of the top digital transformation trends we expect to see in the upcoming year.
The past year has been a pivotal time for digital transformation. Organisations across various industries have continued to redefine how they operate, leveraging cutting-edge technologies such as AI to stay competitive in a challenging environment defined by rapid change and innovation. To help businesses better prepare for the year ahead, today’s article breaks down some of the key digital transformation trends we expect to see throughout 2025.
Agentic AI
According to Gartner’s 2025 Top Strategic Technology Trends Report, Agentic AI will be a key trend for 2025. Agentic AI refers to AI software that can operate independently, making decisions and carrying out tasks to achieve a specific objective. Gartner even predicts that at least 15% of day-to-day work decisions will be made autonomously by agentic AI tools by 2028. These kinds of programs will essentially automate more complex tasks compared to those which businesses typically apply robotic process automation (RPA) to as they will ultimately have better situational context and act almost as an extra worker. Agentic AI has the power to transform business processes with advanced data analysis, predictive intelligence and enhanced decision-making.
For businesses that want to harness the power of agentic AI to enhance business processes and drive business output, Copilot Studio may be the solution. Copilot Studio is a low-code platform powered by Microsoft that allows organisations to design and develop their own AI-powered assistants, or ‘Copilot agents,’ that can be Intergrated with core business systems like SharePoint, OneDrive and Dynamics 365 to carry out specific actions. Copilot agents can carry out tasks including:
Responding to customer support queries using customer history stored in CRM to streamline case resolution and improve customer service.
Automating CRM activities like lead generation and updating lead status to reduce the busywork of sales teams.
Assisting with marketing activities such as creating campaigns, managing ads and social media, and analysing engagement.
Generating documents based on user instructions surrounding the content’s purpose and intended audience.
Cybersecurity
A CEO survey by PwC revealed earlier this year that 90% of Irish CEOs believe their organisation is exposed to cyber risks, while almost 70% revealed they are increasing their cybersecurity budget. It’s clear that for most organisations cybersecurity is imperative and will likely remain a top priority in 2025. To help support the enhancement of cybersecurity, organisations may want to consider implementing advanced solutions such as Microsoft Sentinel. Microsoft Sentinel provides a unified security platform that helps businesses identify and analyse potential threats and suspicious behaviour as quickly as possible to avoid security breaches. With built-in machine learning, Microsoft Sentinel analyses large amounts of data to unlock intelligent security insights and protect your organisation from security threats.
Energy-Efficient Computing
With growing environmental concerns, there will be a heightened focus on energy-efficient computing. Businesses will invest in technologies that reduce energy consumption while maintaining high performance, aligning with sustainability goals while also reducing operational costs.
As well as this, with EU sustainability reporting legislation now in force, there will be greater emphasis placed on environmental, social and governance (ESG) reporting. D365 Business Central offers built-in features to help businesses simplify their sustainability reporting processes. Businesses can record and categorise all sustainability metrics and activities, as well as greenhouse gas emissions according to the 3 different scopes defined by the EU standard. This helps streamline how businesses track, manage and report their sustainability data by unifying all necessary information in a single location and avoiding the need to manually manage the data.
If you would like to learn more about how you can leverage digital solutions to better prepare for what’s to come in 2025, get in touch with one of our experts today.