Work Smarter, Not Harder with Intelligent Automation

With the capabilities to mimic human behaviours and work seamlessly with digital applications, Robotic Process Automation (RPA) can help your business work smarter, better and faster.

The author of this page: Prateek Desai
Prateek Desai, Practice Director - D365 Customer Engagement & Power Platform Sep 05, 2023

Rapid technology advances are simplifying both our personal and professional lives, with the capability to act as a personal assistant, one that can deliver cost savings and make it easier than ever before to effectively manage our time. Yet manual, repetitive processes are continuing to have a negative impact on organisations of all sizes (check out our blog "Are Manual Processes Hurting Your Business" to find out more).

So what's the alternative? Enter your digital business assistant and your workforce's new ally, RPA.

What is RPA?

A cost effective technology, RPA uses software robots and intelligent business rules to mimic the actions your employees take while performing tasks within applications. Similar to the way humans learn to process data based on past experiences, RPA, a form of artifical intelligence, uses historical data and reinforcement training to complete repetitive manual tasks without the need for human intervention.

Regardless of industry or organisational size, almost every business will have at least one department or particular area that could benefit from the use of RPA technology - think mundane repetitive tasks that while essential result in the underutilisation of your workforces potential.

With the ability to extract, input and verify data from across multiple data sources against pre-defined criteria, RPA has the potential to eliminate bottlenecks in many day to day process. A few examples of how RPA applications can enhance manual processes within the business context include;

Invoice Management:

RPA can process invoices as they arrive in to the business, extracting relevant data and validating this data against pre-defined criteria. Human validation can then be baked in with the bots issuing invoices to the relevant employee for approval. Once approval has been completed, the bot can then automatically update data records and initiate supplier payments.

Responding to Customer Queries

With speed essential in the delivery of a positive customer experience, RPA can prove invaluable in supporting your customer service agents. Use RPA to categorise customer queries and automatically route them to accelerate time to resolution. Tailored workflows can be created to standardise and automate responses to frequently asked questions while chatbots can also be used to independently address customer concerns. Enabling your customer service team to focus their attention on those customer queries that do require human attention.

Employee Onboarding & Approvals Management

With RPA technology, businesses can streamline routine HR processes from employee onboard to leave request management. Create automated workflows to share onboarding and training materials with new starters. Automated prompts can remind employees of outstanding documentation requiring attention or provide alerts when new training materials have been added. Routing rules and pre-defined approvals processes enable employee requests to be automatically assigned to the relevant manager or HR team, ensuring prompt action and supporting a positive employee experience.

With the ability to transform day to day operational processes RPA studies by the Institute for Robotic Process Automation and Cognizant reveal a number of quantifiable benefits for organisations that invest in RPA technologies including;

  • Immediate cost savings of 25-50%.

  • 35-50% increase in staff productivity, service levels and capacity.

  • Decrease in costly errors with a 100% accurate data record.

  • Reduction in the average handling time by 40%.

  • A 14% reduction in the reliance on multiple systems or screens to complete a process.

To learn how Power Automate, named leader in the Gartner Magic Quadrant for RPA can help your organisation streamline processes contact one of our Power Platform solutions specialists today.

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