Microsoft Named as a Leading Process Mining Platform Vendor

Following a deep dive into 18 process mining platform vendors, Microsoft has been recognised as a leader in Gartner’s 2024 Magic Quadrant for Process Mining Platforms with its low-code automation solution, Power Automate. 

The author of this page: Rachael Kavanagh
Rachael Kavanagh, Marketing Executive Jun 27, 2024

Process mining involves analysing large amounts of event data generated within business systems to map and visualise process flows, identify bottlenecks and uncover inefficiencies within organisation-wide processes. Process mining offers businesses an innovative way to monitor processes and easily view areas for improvement so they can work towards process optimisation. Microsoft’s process mining features in Power Automate are changing the game, enabling businesses to harness the power of generative AI, task mining and advanced analytics to deepen their understanding of business processes. This, along with the user-friendliness of the low-code platform, makes process mining more accessible than ever, ensuring even users without technical expertise can leverage AI to enhance processes. That is why Microsoft has been recognised as a leading force in the process mining space by Gartner’s 2024 Magic Quadrant for Process Mining.  

Gartner's 2024 Magic Quadrant for Process Mining

Below we delve into some of the key features that make Power Automate a leading process mining platform, as noted by Gartner. 

Generative AI 

Microsoft’s commitment to generative AI innovation in process mining distinguishes it from other platforms, with Copilot capabilities throughout Power Automate, as well as GPT-3.5 from OpenAI which will soon be updating to GPT-4 to offer more advanced language processing and understanding. Copilot in Power Automate helps users to better understand business processes through a conversational experience. You can uncover areas for improvement in even complex business processes, with AI-generated insights and recommendations on-hand to help you work towards optimising business processes.  

Advanced Analytics 

Process mining in Power Automate leverages predictive analytics to forecast outcomes based on historical data, with the ability to integrate Power BI to get more detailed data visualisations and process reports that provide constant access to real-time data. These advanced analytics capabilities ensure you can identify and act on inefficiencies before they become a serious issue, fostering strategic decision making and facilitating proactive planning.  

Task Mining 

Gartner also highlighted the task mining feature in Power Automate Process Mining, which analyses recorded actions carried out by staff on desktops and creates a map detailing the steps they carried out while performing the task. This allows managers to easily identify errors, inefficiencies and aspects that could be automated to streamline the workflow. 

If you would like to learn more about process mining in Power Automate, get in touch with one of our experts today. 

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