What’s Coming to Dynamics 365 Business Central?

In today’s article we take a look at some of the new and upcoming features of Dynamics 365 Business Central, Microsoft’s cloud-based enterprise resource planning (ERP) solution. 

The author of this page: Brendan Geraghty
Brendan Geraghty, Practice Director - D365 for Financial Operations Dec 07, 2023

Helping to enhance the customer experience and boost workplace productivity, Microsoft is continuously adding new functionality to its leading cloud-based ERP solution, Business Central. One of the more exciting updates to come is the additional Copilot features. The workforce has already witnessed Copilot’s profound impact on productivity, with a recent survey by Microsoft revealing that 70% of Copilot users were more productive, with 73% of users able to complete tasks faster. These figures highlight what Copilot has helped organisations achieve so far, but there are still more gains to come. Below we discuss some of Copilot’s upcoming features in Dynamics 365 Business Central, as well as other feature updates that will improve the user experience.  

Copilot in D365 Business Central 

Available for public preview in December this year, Copilot in Business Central will provide an AI-powered chat experience to help users navigate and use the system. With Copilot seamlessly integrated with your data, users will be able to use natural language to quickly and easily locate the data they need. For example, you can ask Copilot - “Show me the latest sales order for Storm Technology” or “Show me the quote sent to Storm Technology two weeks ago.” 

Copilot in D365 Business Central

As Copilot can access all system documentation, you can even use it to learn how to carry out tasks in Business Central. For example, you can ask Copilot - “How do I save list filters to use again?” This allows users to improve their skills in Business Central in real time.  

From December 2023, users will be able to get marketing text suggestions with Copilot. Simply upload an image of your product and Copilot will analyse the image and categorise it based on your list of categories. If the particular category has a pre-configured template, the content will then be automatically assigned that template, eliminating the need for manual data entry. Users can also leverage AI-suggestions to create compelling product descriptions based on its name, category and analysed attributes. Copilot can then be used to easily adjust elements like format and tone, helping to speed up the creative process.  

Improved Troubleshooting 

Following Microsoft’s recent announcement that there will be no new customer sales of Dynamics Great Plains after April 2026, improved cloud migration tooling will be added to Business Central from December 2023. This feature will help users resolve errors that occur during the process of migrating data from Dynamics GP to Business Central. You will be able to view a summary of data upgrade failures, as well as the exact record involved in the error, allowing you to quickly pinpoint errors.  

If you would like to learn more about migrating from Dynamics Great Plains to Business Central, check out our recent article ‘Migrating from Dynamics GP to Business Central.’ 

Actionable Error Messages 

Coming to public preview in March 2024, D365 Business Central users will be empowered to help themselves when it comes to system errors. Unlike previously, where an error message meant needing to manually navigate to the relevant page to solve an issue, error messages will now provide you with the necessary actionable steps. From within the error message, users will be guided directly to the specific page that will help them resolve their issue. Eliminating the need to manually search for the right fix, this feature will streamline the user experience. 

If you would like to learn more about Dynamics 365 Business Central check out our case study with CCS Cleaning, who recently migrated to Business Central to enhance productivity and secure future growth; or contact one of our solution experts today. 

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