Relying on Manual Processes Could Be Bad for Your Business
Speaking to Irish Tech News, Director of D365 Customer Engagement and Power Platform, Prateek Desai discusses the importance of process automation in today's highly competitive business landscape.
With Technology crucial to day-to-day operations in a modern business, digitalisation can help organisations redefine work, from acting as a personal assistant to automating tasks.
Yet manual, repetitive processes remain commonplace with many companies yet to fully embrace solutions which support digitisation and automation, meaning that business opportunities are being missed while business processes remain stagnant.
In this article (read the article in full here), Prateek discusses some of the benefits of digitalising these manual processes including ;
EMPOWERING STAFF & CUSTOMERS
In a recent survey by Storm Technology, 42% of IT leaders in Ireland cited a reliance on manual processes as one of the biggest obstacles to productivity in today’s workplace. Yet with Low Code solutions such as Power Platform offering a cost-effective route to process and workflow automation, there is no excuse for organisations not to automate time-consuming manual tasks such as data entry and information searches.
By automating manual tasks, business leaders can help to free up more time for team members to focus on business-critical tasks such as identifying growth opportunities and enhancing customer service levels. Enabling people to be more productive and efficient is also likely to prevent burnout and increase satisfaction among staff, which is beneficial in terms of talent retention and attraction.
STREAMLINING PROCESSES & SERVICE DELIVERY
With the ability to extract, input and verify data from across multiple data sources against pre-defined criteria, RPA has the potential to eliminate bottlenecks in many day-to-day processes such as invoice management, employee onboarding, and customer query management. For example, it can process invoices as they arrive in, extracting and validating relevant data against pre-defined criteria. Human validation can of course be brought in with invoices going to the relevant employee for approval.
SUPPORTING COMPLIANCE & EXPANSION
Manual processes can have a negative impact when it comes to risk and compliance management. Human error across data entry or compliance breaches do happen, which is why companies should address inconsistent operating processes and inefficient workflows. At best, such errors and blind spots may result in mistakes or delays. At worst, they could prove costly – both financially and reputationally – in the event data is not processed or managed in compliance with industry or data regulations.
With the cost of manual processes so high and the wide range of technologies to overcome such bottlenecks, it is hard to pinpoint why all businesses aren’t automating manual tasks. The challenge often comes down to a dependence on legacy systems and the difficulty of integrating with modern applications. This, coupled with an overburdened IT department that simply can’t get to all project requests, could be stopping business from transforming how they work and equipping them with the means to bring their organisations into the digital age.
Regardless of your company size or industry, almost every business will have on area where they can benefit from such technologies. Be it automated workflows, enhanced customer service, or cost savings, there is no doubt that low code and RPA solutions are worth exploring from a business perspective and are transforming organisations for the better and for the future.