Service Update: Global Microsoft 365 Disruption
See the latest updates on the Microsoft 365 disruption.
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You may be aware that Microsoft is currently experiencing a global disruption affecting a number of Microsoft 365 services. The issue has been ongoing since early yesterday evening and is impacting services including Outlook, Copilot Microsoft Fabric, Power Apps and others.
The impact varies between users, with some experiencing issues accessing Outlook and while other services may continue to work as normal.
Microsoft has deployed a number of infrastructure fixes, but these have not yet fully restored services. Work is ongoing to remediate this issue, and Microsoft continues to investigate and work towards full recovery.
What does this mean for our customers?
We want to reassure you that despite this disruption our teams continue to operate to ensure the security of the systems and reliability of the services we deliver.
We have not at this point identified any impact to the log ingestion or detection capabilities of the cyber security services we provide. While the Defender portal itself may operate more slowly than usual, we have also at this point not identified any impact on our ability to identify and respond to security risks within your organisation.
We have also not identified any additional impact to our other managed services or digital services and our teams continue to monitor all services closely to ensure any potential issues are identified and managed.
To help keep your teams informed, we have also introduced a global IVR message across our telephone platform and an announcement on our ITSM platforms. Our Major Incident team are coordinating all related incidents through a central incident to ensure speed and consistency of resolution.
We want to reassure you that we will share further updates as information becomes available.
Update 13/11/2026 @ 12:00
Microsoft have reported encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. Japan remains comparatively more stable, while North America is also improving; however, some users may still experience intermittent issues as recovery actions continue.
We advise customers that cybercriminals may seek to take advantage of this service disruption and recommend reminding your employees to remain particularly vigilant over the coming days – some guidance to help you remain protected can be found here.
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