D365 Customer Service - Unifying Data & Technology to provide personalised service across any channel [Ebook]

Across many industries, agents and technicians are facing higher case volumes from customers who are stressed and frustrated. Technology can help address this issue and the real power of technology emerges when these tools come together providing a seamless and positive experience for customers.

The author of this page: Deirdre Lysaght
Deirdre Lysaght, Marketing Executive Nov 24, 2020

Over the past decade, service excellence has become a competitive differentiator for brands. In times of crisis, however, maintaining high-quality service as request numbers rise is more challenging. Customers expect organisations to deliver exceptional service 24/7, regardless of what’s happening within or beyond your company.

Providing an exceptional, highly relevant customer experience is no longer an option, it’s a necessity. In a market where customers are free agents and where adoption and abandonment occur at the blink of an eye, organisations must demonstrate that they both understand and value their customers. It all starts with data and business applications that leverage that data to drive customer-centric experiences.

There are five key strategies every service organisation can incorporate to ensure excellent customer experiences.

Discover more about the five key strategies to ensure excellent customer experience in our eBook: Unifying Data and Technology to provide personalised service across any channel.