Modernising Public Service Delivery with Dynamics 365
Discover how Limerick City & County Council partnered with Storm to implement D365 Customer Service to:
Consolidate customer data into one unified system, enabling teams to resolve citizen cases more efficiently and enhance customer service.
Strengthen data and system security with the power of Microsoft cloud infrastructure.
Reduce reliance on manual processes and unlock significant time savings.
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Transforming Citizen Services with D365 Customer Service
Formed following the merger of Limerick City Council and Limerick County Council in 2014, Limerick City and County Council supports almost 210,000 residents with approximately 1,500 staff across a wide range of public services. Processing over 36,000 cases per year, the Council recognised the growing need for a scalable and efficient digital solution to balance increasing demand with the delivery of a streamlined, citizen-centric service.
The council partnered with Storm Technology to implement D365 Customer Service, a Microsoft platform that would allow the organisation to log, track, and assign cases and engagements received via phone, email, and the MyLimerick Portal, all in one unified solution. Power Automate was also integrated to facilitate the automation of case management processes and help enhance citizen experience.
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