[Webinar] Automate, Accelerate, Elevate – Driving Customer Service Excellence with Modern Case Management 

Whether it's a customer query, incident ticket or service request, speed and efficiency are critical components of successfully handling customer cases and building customer loyalty. In fact, customers are 2.4 times more likely to stick with a brand when their problems are solved quickly, according to Forrester. Yet fragmented systems and a reliance on manual processes often affect service teams' ability to retrieve customer and case data efficiently, which can delay case resolution and ultimately have a negative impact on customer experience. 

D365 Customer Service provides a centralised 360-degree view of real-time customer data, ensuring customer service representatives have easy access to the accurate information they need to personalise customer interactions and deliver customer service excellence. With AI and automation capabilities that help teams combat manual tasks and accelerate case resolution, D365 Customer Service helps businesses elevate customer service and enhance customer loyalty. Join our webinar on Wedneday, 14th of May at 12:00 - 13:00 (GMT+1) to hear insights from our experts who will help you discover what your business can achieve with D365 Customer Service.