What can Dynamics 365 Customer Service do for your business?
Enable personalised, self-service solutions.
Automate self-service with virtual agents and rich knowledge base portals.
Empower teams with tools for increased agent productivity.
Optimise service with actionable insights.
Deliver proactive service with IoT.
Provide seamless, end-to-end customer service experiences within a single solution.
Microsoft Dynamics 365 Customer Service is a suite of capabilities to ensure your business can deliver the best customer service experience possible to your customers.
Key Features
Omnichannel Engagement
Enable end-to-end customer service engagements across self and assisted service channels, including field service. A unified platform ensures context across channels and engagements, delivering personalised and consistent service with minimal customer effort.
Self Service & Communities
Empower users to find answers through branded self-service options that deliver consistent, up-to-date answers and personalised information, and a community experience to connect with peers and subject matter experts.
Agent Enablement
Empower agents with a single, unified experience to speed resolution and provide differentiated levels of support with the tools, guidance and data agents need to provide a more personalised, effective standard of service.
Unified Knowledge
Equip customers and frontline staff with a definitive single source of truth. Ensure knowledge is relevant by capturing and publishing across your content channels while measuring impact and opportunities to grow your knowledge base.
Service Intelligence
Identify trends, anticipate opportunities and gain insights using rich analytics. Empower employees to explore what-if scenarios and forecast outcomes through interactive charts and powerful data visualization capabilities.
Better Together
Dynamics 365 unifies CRM and ERP capabilities with purpose-built applications that work seamlessly together to help manage specific business functions and allow your organisation to transform to meet customer needs and capture new opportunities.
Key Features
Provide agents with intuitive access to everything they need to deliver fast, effective service – with tools that are at their fingertips on a single application.
Enhance customer experience with personalised, contextual interactions on any device through the self or assisted channel of choice and convenience.
Adjust at the pace of business through actionable insights that anticipate the rapidly changing needs of customers and your brand.
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Why Work With Storm?
We understand that no two projects are the same, which is why we take the time to understand your unique business requirements. We work with you to build innovative business solutions. Solutions designed to not only help your organisation grow both today and in the years to come.
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Contact our Solution Experts
Get in touch to find out how Storm Technology can help you grow your business with scalable, future-ready solutions.