Streamline Customer Relations with Microsoft Dynamics 365

Empower your business with a CRM system powered by Microsoft Dynamics 365 to help;

  • Centralise customer information with modules covering sales, marketing, customer service and much more.

  • Gain access to on-demand data insights to help identify and prioritise opportunities.

  • Elevate customer experiences by personalising and tracking all interactions along the customer journey.

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In a competitive business landscape, delivering exceptional customer experiences is essential for success. The right CRM system is crucial in achieving this and empowering your workforce. Microsoft Dynamics 365 is a powerful CRM solution that leverages AI to elevate your data and customer relationship management. With comprehensive modules for Sales, Marketing, and Customer Service, Dynamics 365 allows you to seamlessly connect and oversee every facet of your business. With over 25 years of experience, Storm can help your business harness the full potential of Microsoft Dynamics 365 CRM to drive excellence and growth.

Dynamics 365 Capbailities

360° Customer View

D365 provides a centralised space to manage and store customer data, from contact info to communication history and preferences. Providing a better understanding of customers and helping your team close more deals.

United Platform

D365 brings critical business operations together on a united business platform. Modules include Sales, Marketing, and Customer Service, with seamless integration across Microsoft apps.

Business Intelligence

D365 offers robust reporting and analytics functionality that provides valuable AI-driven insights around customer behaviour, sales trends and performance as well as marketing campaign effectiveness.

Scalability & Flexibility

D365 CRM is highly scalable allowing the solution to scale with evolving business needs. The modular approach also provides the flexibility to adjust the solution to changing business requirements.

Smart Automation

D365 is a user-friendly solution that allows businesses to automate key repetitive manual tasks across the various modules such as marketing, sales and customer service saving time and boosting efficiency.

Cloud-Based Solution

D365 is a cloud-based CRM solution that provides benefits associated with the cloud such as reduced costs with a subscription-based model, easy integration and enhanced security functionality.

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“If an individual needs an appointment with RCNI they will be put on a waiting list. Dynamics 365 enables us to make sure that individual is called every two to four weeks to check in and let them know they have not been forgotten.” 

Elaine Mears
Privacy and Data Support Coordinator
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There is greater transparency across the whole sales process and employees can make better, more informed decisions as they have all of the tools and insights they need at their fingertips. With Dynamics 365 we have a complete picture of each prospect’s journey, allowing us to create more targeted selling experiences.

Pat Stack
Client Director
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“Working with Storm to implement a new CRM solution using Microsoft Dynamics in 2021, has, simply put, enabled our Customer Service team to do more, quicker and with less resources than we needed before. Using Dynamics, 85% of our customer cases are triaged and assigned to the relevant service on the same day received. This has enabled our team to also resolve 5X more cases at the first point of contact."

Tony Shanahan
Customer Services Officer & CRM Project Manager
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The IRFU has had a long-term relationship working with Storm Technology, working with the team to develop a rugby specific CRM, tailored to allow Irish Rugby to have a more sophisticated approach to driving engagement and participation across our fan, supporter, and rugby base.

Scott Walker
Director of Strategy & Technology, IRFU
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