[On Demand Webinar] Omnichannel Customer Service Experience in D365

With 90% of customers expecting consistent interactions across channels, unleash your business potential with Omnichannel for Dynamics 365.

In this session we explored;

  • The evolution of customer service, looking at the rise of omnichannel

  • Strategies and tips to help you realise omnichannel success.

  • The omnichannel customer service experience in Dynamics 365 with a solution demo

Watch the Webinar

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Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organisations to instantly connect and engage with their customers across digital messaging channels.

Key Benefits

Instantly connect and engage with your customers via channels like Live Chat and SMS.

Contextual customer identification, real-time notification and integrated communication

Get real-time and historical visibility and insights into operational efficiency.


Storm has been an excellent implementation partner to work with - very strong on their products, obviously, but also in their commitment to understanding our business.

Dermot Thunder
Group Management Accountant @ The Doyle Collection

What Microsoft Teams enabled was for us to bring the insights from all the individual MS technologies and present them in the context where our users needed them.

Mark Kane
Head of Information Systems, Mainstream Renewable Power

The IRFU has had a long-term relationship working with Storm Technology, working with the team to develop a rugby specific CRM, tailored to allow Irish Rugby to have a more sophisticated approach to driving engagement and participation across our fan, supporter, and rugby base.

Scott Walker
Director of Strategy & Technology, IRFU

Storm Technology worked with us to understand our clients’ requirements and the vision behind the TrialView solution. With that insight and an amazing understanding of Microsoft technologies – from Azure through to SharePoint – they helped us build and design what TrialView is today.

Eugene O'Neill
Director at TrialView
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