[On Demand Webinar] Omnichannel Customer Service Experience in D365
With 90% of customers expecting consistent interactions across channels, unleash your business potential with Omnichannel for Dynamics 365.
In this session we explored;
The evolution of customer service, looking at the rise of omnichannel
Strategies and tips to help you realise omnichannel success.
The omnichannel customer service experience in Dynamics 365 with a solution demo
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organisations to instantly connect and engage with their customers across digital messaging channels.
Key Benefits
Instantly connect and engage with your customers via channels like Live Chat and SMS.
Contextual customer identification, real-time notification and integrated communication
Get real-time and historical visibility and insights into operational efficiency.
Microsoft Dynamics 365
Applications that work seamlessly together for a comprehensive solution that runs your entire business—including Sales, Marketing, Customer Service, Field Service and Human Resources
Dynamics 365 Customer Insights
Unify customer data across Sales, Marketing and Service giving customers the real-time insights they need to personalise engagement across all touchpoints.
Dynamics 365 Customer Service
Enable your team to better manage the customer journey from on-boarding and support through to market-driven product development.
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