Customer Success

Create Customer Experiences that Drive Loyalty

Connect insights from across the business to deliver a seamless customer experience and turn customers into brand advocates.

Create Customer Experiences that Drive Loyalty

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Accelerate success with
customer-centric business solutions.

With customers more empowered than ever before, great customer experience has become a hot topic amongst those organisations seeking to gain competitive advantage. In fact, a study by Forrester demonstrated that leaders in Customer Experience deliver, on average 17% revenue growth within 5 years, while their poorer customer experience counterparts deliver just 3% over the same period.

More than just customer service or the sales process, customer experience is the sum of every customer interaction with your business, from initial online research, through to sales, service and beyond. Delivering impactful customer insights and transforming back-office processes to streamline operations and deliver a 360⁰ view of each customer interaction, Storm helps Irish organisations like yours deliver Customer Experience Excellence.

Team Meeting

Why Choose Storm?

One of Ireland’s most trusted technology consultancies, Storm Technology has over 25years of experience addressing business challenges through digital transformation. We carefully match each project with a team of highly skilled professionals, handpicked to align industry and application expertise with your unique business requirements.

How We Work

Managing Organisational Change

We understand that the shift towards a customer-centric business model requires more than technology change, it requires an organisation-wide cultural shift. Our dedicated change management team specialise in creating positive employee experiences to drive meaningful change and support your team in the delivery of customer experience excellence.

Change Management

From day one we needed to build our channel management solution with the flexibility to grow and scale in line with our customers' demands. No mean feat at a time when cloud technology was still in its infancy but Storm Technology helped us devise the right strategy using Microsoft Azure.

Kenneth Fox
Chief Executive @ Channel Mechanics

The IRFU has had a long-term relationship working with Storm Technology, working with the team to develop a rugby specific CRM, tailored to allow Irish Rugby to have a more sophisticated approach to driving engagement and participation across our fan, supporter, and rugby base.

Scott Walker
Director of Strategy & Technology, IRFU
See More Client Stories

Contact our Solution Experts

Get in touch to find out how Storm Technology can help you grow your business with scalable, future-ready solutions.