Accelerate success with
customer-centric business solutions.
With customers more empowered than ever before, great customer experience has become a hot topic amongst those organisations seeking to gain competitive advantage. In fact, a study by Forrester demonstrated that leaders in Customer Experience deliver, on average 17% revenue growth within 5 years, while their poorer customer experience counterparts deliver just 3% over the same period.
More than just customer service or the sales process, customer experience is the sum of every customer interaction with your business, from initial online research, through to sales, service and beyond. Delivering impactful customer insights and transforming back-office processes to streamline operations and deliver a 360⁰ view of each customer interaction, Storm helps Irish organisations like yours deliver Customer Experience Excellence.
Customer Focused Business Solutions
Turn customer experience and insight into a competitive advantage with solutions designed to place the customer at the heart of your business operations.
Sales & Marketing Management
Empower your team with best in class sales automation tools and accurate, real-time pipeline reporting with Dynamics 365.
Customer Service Management
Boost loyalty and reduce the cost of acquisition with a 360⁰ view of customer engagement and best-in-class customer service functionality out-of-the-box.
Maximise the return on marketing investment and fuel future growth with marketing automation from Click Dimensions.
Business Intelligence Software
From customer sentiment to market trends, turn insight into action and harness the power of your customer data with Power BI.
Enterprise Resource Planning
Bringing customer and business data and processes together to deliver a seamless customer experience, Business Central unifies ERP & CRM to power future growth.
Data & Application Modernisation
Ensure critical business infrastructure can keep pace with the evolving needs of your customers and prevent service delivery bottlenecks with Data and Application modernisation.
Why Choose Storm?
One of Ireland’s most trusted technology consultancies, Storm Technology has over 25years of experience addressing business challenges through digital transformation. We carefully match each project with a team of highly skilled professionals, handpicked to align industry and application expertise with your unique business requirements.
Managing Organisational Change
We understand that the shift towards a customer-centric business model requires more than technology change, it requires an organisation-wide cultural shift. Our dedicated change management team specialise in creating positive employee experiences to drive meaningful change and support your team in the delivery of customer experience excellence.
From day one we needed to build our channel management solution with the flexibility to grow and scale in line with our customers' demands. No mean feat at a time when cloud technology was still in its infancy but Storm Technology helped us devise the right strategy using Microsoft Azure.Kenneth Fox
Chief Executive @ Channel Mechanics
The IRFU has had a long-term relationship working with Storm Technology, working with the team to develop a rugby specific CRM, tailored to allow Irish Rugby to have a more sophisticated approach to driving engagement and participation across our fan, supporter, and rugby base.Scott Walker
Director of Strategy & Technology, IRFU
Contact our Solution Experts
Get in touch to find out how Storm Technology can help you grow your business with scalable, future-ready solutions.