D365 Customer Voice

Connect with your customers to build better experiences

Collect and understand feedback at scale to reduce response time and improve customer satisfaction.

Connect with your customers to build better experiences

Dynamics 365 has made getting customer feedback easier than ever

It won’t be a shock to you to hear that great customer service has been proven time and again to be a key factor of a successful business. Customers like to know their voices are being heard. With Customer Voice you will be able to listen to their thoughts about your business in real-time, act on it and report back to them on the progress.

Dynamics 365 Customer Voice comes with ready-to-use templates that include question sets and scales so you can send out a questionnaire for the customer to fill in straight after they’ve received their goods. It could include satisfaction metrics. You could then set alerts for when scores are below satisfactory levels. This way you’ll know when to act.

Dynamics 365 Customer Voice Capabilities

Scalable feedback capture for agile responses and stronger customer relationships

Capture Feedback

Capture feedback immediately across channels with personalised surveys to continuously track customers’ perception of your services and products.

Maximise Insights

Uncover customer sentiment, trends and the metrics that matter to your business to help ensure complete understanding of your customers.

Integrate Data

Build unified customer profiles in your customer data platform to align team members on recommended engagement decisions across all channels.

Respond Quickly

Reduce response time in the moments that matter and deliver great customer experiences by setting automatic alerts, triggers, and notifications.

Transform your Feedback

Turn raw data into deeper insights, share data across systems and build brand loyalty by accelerating in-the-moment responses.

360-Degree Customer View

With Dynamics 365 Customer Voice, real-time feedback is integrated with Dynamics 365 Customer Insights to create a holistic customer profile across your business.

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Why Choose Storm?

One of Ireland’s most trusted business technology consultancies, Storm Technology has over 25 years of experience addressing business challenges through digital transformation. We carefully match each project with a team of highly skilled professionals, handpicked to align industry and application expertise with your unique business requirements.

Customer Support Team

Dedicated Support

We understand that project success requires more than just successful implementation, which is why many of our clients continue to partner with us many years after project go-live. Our dedicated customer success team work tirelessly to deliver the highest levels of customer service and unlock future value from technology investment.


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Director of PMO @ Trinity College Dublin

We rely on Storm Technology for day-to-day SharePoint support - so that we can focus on our own jobs - as well as being a trusted partner that can help us understand the best way to use the platform and deploy it to deliver the business solutions we seek

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Director of Strategy & Technology, IRFU

Storm's constant support and guidance helped us seamlessly introduce our employees to the new system. Their change management expertise and hands-on approach ensured we had a positive and productive experience

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