Unlock Customer Excellence with Data-Rich Insights
Microsoft Dynamics 365 Customer Insights is an innovative Customer Data Platform (CDP) designed to provide users with the information and advice they need to provide personalised, effective customer service.
The service draws on data across multiple channels including campaign responses, in-store and online visits and purchases, loyalty redemptions, social interactions and other previous customer service interactions. All of this data is presented in cohesive customer profiles to provide real-time data driven insight and next steps.
What can D365 Customer Insights do for your business?
Personalise campaigns and cross-sell and upsell to increase purchase size.
Provide proactive post-sale service to increase customer loyalty.
Deliver critical insights quickly with no-code data integration and analytics.
D365 Customer Insights
Real Time Data
Insights presents a 360-degree view of a customer, combining their transactional, observational and behavioural data in real time.
Improved Products & Services
The personal customer insights, segment insights and the general market trends mean that you will know how to target and design products to meet those needs.
Streamlined Data Provision
The straightforward programming and high-quality user experience means that agents can quickly find the information they need.
The information and action suggestions provided by Insights allow for forecasting of the market monitoring of trends and as a result, smarter business decisions.
Easily identify cross-sell and up-sell opportunities in an instant. Customise and train predictive models which are directly attached to customer records.
Integration with Power BI means that customer dashboards and reports are easily customisable while Power Automate can be used to trigger workflows.
Dynamics 365 Customer Service
Build brand affinity and customer loyalty with Dynamics 365. Empower your teams to intelligently handle customer queries with a holistic view of customer engagement and deliver best-in-class personalised customer experiences.
Dynamics 365 Field Service
Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource to the right place at the right time—with all the tools to succeed the first time.
Provide additional expertise to your technicians—consult with experts in real time to solve problems faster and perform remote inspections with Dynamics 365 Remote Assist
Dynamics 365 Customer Voice
Great customer service has been proven time and again to be a key factor of a successful business. Customers like to know their voices are being heard. With Customer Voice you will be able to listen to their thoughts about your business in real-time, act on it and report back to them on the progress.
Need a bespoke solution to meet all of your specific needs? Our expert team of CRM consultants can help you design and build an xRM solution that addresses your unique requirements and future business goals. Learn more about unlocking your potential with an xRM.
We understand that return on investment is dependent on a high user adoption rate. Which is why we focus not only on the technology but on the human side of change. Our dedicated change management team specialises in creating positive employee experiences through strategic change management initiatives and user training.
Contact our Solution Experts
Get in touch to find out how Storm Technology can help you grow your business with scalable, future-ready solutions.