D365 for Customer Service

Achieve Service Excellence with D365 for Customer Service

Enable your team to better manage the customer journey from on-boarding and support through to market-driven product development.

Achieve Service Excellence with D365 for Customer Service

Future-proof customer service, support and success.

Every business knows that long-term customers are amongst their most valuable assets – less expensive than acquiring new ones and guaranteeing repeat revenue. With the evolution of digital, customer service expectations have changed, unless businesses change with them and put customer service and support at the centre of their business, they are undoubtedly going to lose out.

Combining best-in-class customer service processes and practices and leveraging the power of Microsoft Dynamics 365, Storm’s Customer Service Solutions offer out-of-the-box packages designed to build customer loyalty and deliver customer service excellence.

What can D365 for Customer Service do for your business?

Implement a customer-centric business strategy with a seamless technology experience.

Exceed expectations and anticipate needs with a 360 degree view of the customer journey.

Boost customer engagement on any preferred channel or device with a modern and adaptable platform.


D365 for Customer Service

Centralise Control

Take a pro-active approach to customer retention with real-time information on customer engagement and personalised support services.

Informed Business Strategy

Bridging the gap between management knowledge and the customer experience to enable you to build a business strategy around a better understanding of customer needs.

Drive Productivity

Leverage process automation and best-practice methodologies to improve productivity and enable your support team to tackle customer issues before they become serious.

Flexible Deployment Options

Providing out-of-the-box functionality for a number of packaged offers and instant integration to Outlook and Microsoft 365, get up and running in days not weeks.

Transform Customer Experience

Rapidly respond to customer queries with the help of AI-powered assistant, Copilot. Resolve issues quickly and efficiently and deliver customer service excellence.

Easy Access

Ensure all customer facing employees have the information they need, regardless of their location with mobile, desktop and tablet access available 24/7.

Download D365 Customer Service Brochure

D365 Customer Insights

Dynamics 365 Customer Insights

Microsoft Dynamics 365 Customer Insights is designed to provide users with the information and advice they need to provide personalised, effective customer service.

The service draws on data across multiple channels and is presented in cohesive customer profiles to provide real-time data driven insight and next steps.

D365 Customer Insights
Microsoft Dynamics 365 Customer Voice

Dynamics 365 Customer Voice

Great customer service has been proven time and again to be a key factor of a successful business. Customers like to know their voices are being heard. With Customer Voice you will be able to listen to their thoughts about your business in real-time, act on it and report back to them on the progress.

D365 Customer Voice
D365 Field Service

Dynamics 365 Field Service

Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource to the right place at the right time—with all the tools to succeed the first time.

Provide additional expertise to your technicians—consult with experts in real time to solve problems faster and perform remote inspections with Dynamics 365 Remote Assist

D365 Field Service

“Working with Storm to implement a new CRM solution using Microsoft Dynamics in 2021, has, simply put, enabled our Customer Service team to do more, quicker and with less resources than we needed before. Using Dynamics, 85% of our customer cases are triaged and assigned to the relevant service on the same day received. This has enabled our team to also resolve 5X more cases at the first point of contact."

Tony Shanahan
Customer Services Officer & CRM Project Manager

“The CRM solution has changed a lot about the company in a short space of time. The SalesSense team now has greater visibility on all Prospect communications from first contact, and this greater level of insight helps drive future growth moving opportunities through the sales funnel faster and maximising opportunity value by shining a light on cross or upsell opportunities."

David Lowe
Chief Marketing Officer

Power Platform has streamlined match day processes, saving us between two-three days of manual data entry and analysis per match ...while demonstrating the commitment of the IRFU to not only our players but our fans and ancillary staff.

Scott Walker
Director of Technology & Strategy

Storm delivered a system that facilitates information sharing across the business. We benefited from their experience and ability to understand our requirements and specific challenges. They developed an intuitive, user-friendly solution that enhanced and supported the way we work together.

Kelli-Ann Sweeney
Chief Operating Officer, Goshawk
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Contact our Solution Experts

Get in touch to find out how Storm Technology can help you grow your business with scalable, future-ready solutions.