D365 for Customer Service

Achieve Service Excellence with D365 for Customer Service

Enable your team to better manage the customer journey from on-boarding and support through to market-driven product development.

Achieve Service Excellence with D365 for Customer Service

Future-proof customer service, support and success.

Every business knows that long-term customers are amongst their most valuable assets – less expensive than acquiring new ones and guaranteeing repeat revenue. With the evolution of digital, customer service expectations have changed, unless businesses change with them and put customer service and support at the centre of their business, they are undoubtedly going to lose out.

Combining best-in-class customer service processes and practices and leveraging the power of Microsoft Dynamics 365, Storm’s Customer Service Solutions offer out-of-the-box packages designed to build customer loyalty and deliver customer service excellence.

What can D365 for Customer Service do for your business?

Implement a customer-centric business strategy with a seamless technology experience.

Exceed expectations and anticipate needs with a 360 degree view of the customer journey.

Boost customer engagement on any preferred channel or device with a modern and adaptable platform.

KEY FEATURES

D365 for Customer Service

Centralise Control

Take a pro-active approach to customer retention with real-time information on customer engagement and personalised support services.

Informed Business Strategy

Bridging the gap between management knowledge and the customer experience to enable you to build a business strategy around a better understanding of customer needs.

Drive Productivity

Leverage process automation and best-practice methodologies to improve productivity and enable your support team to tackle customer issues before they become serious.

Flexible Deployment Options

Providing out-of-the-box functionality for a number of packaged offers and instant integration to Outlook and Microsoft 365, get up and running in days not weeks.

Consistent Customer Experience

Deliver a consistent and personalised experience to deliver at every touchpoint along the customer journey boosting retention and satisfaction.

Easy Access

Ensure all customer facing employees have the information they need, regardless of their location with mobile, desktop and tablet access available 24/7.

Deliver even better customer service with Microsoft integrated solutions

Power Virtual Agents

Easily create and maintain intelligent chatbots without having to code and use these virtual agents to engage conversationally with your customers and employees

Dynamics 365 Customer Voice

Gather and track the customer metrics that matter to your business based on survey data and then rapidly act as insights surface.

Dynamics 365 Customer Insights

Maximise customer lifetime value with AI-driven insights based on unified customer profiles. Unlock insights and deliver personalised customer experiences.

D365 Customer Insights

Dynamics 365 Customer Insights

Microsoft Dynamics 365 Customer Insights is designed to provide users with the information and advice they need to provide personalised, effective customer service.

The service draws on data across multiple channels and is presented in cohesive customer profiles to provide real-time data driven insight and next steps.

D365 Customer Insights
Microsoft Dynamics 365 Customer Voice

Dynamics 365 Customer Voice

Great customer service has been proven time and again to be a key factor of a successful business. Customers like to know their voices are being heard. With Customer Voice you will be able to listen to their thoughts about your business in real-time, act on it and report back to them on the progress.

D365 Customer Voice
D365 Field Service

Dynamics 365 Field Service

Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource to the right place at the right time—with all the tools to succeed the first time.

Provide additional expertise to your technicians—consult with experts in real time to solve problems faster and perform remote inspections with Dynamics 365 Remote Assist

D365 Field Service
Extended Relationship Management Solution Meeting

xRM

Need a bespoke solution to meet all of your specific needs? Our expert team of CRM consultants can help you design and build an xRM solution that addresses your unique requirements and future business goals. Learn more about unlocking your potential with an xRM.

xRM
Change Management Meeting

Change Management

We understand that return on investment is dependent on a high user adoption rate. Which is why we focus not only on the technology but on the human side of change. Our dedicated change management team specialises in creating positive employee experiences through strategic change management initiatives and user training.

Change Management

Contact our Solution Experts

Get in touch to find out how Storm Technology can help you grow your business with scalable, future-ready solutions.