D365 for Field Service

Deliver exceptional customer experiences using D365 Field Service

Dispatch the right resource to the right place at the right time—with all the tools to succeed first time.

Deliver exceptional customer experiences using D365 Field Service

Intelligent planning to improve efficiency and save resources.

Ensure consistent and dependable operations by predicting, detecting and resolving service issues. Dynamics 365 Field Service provides a singular interface to ensure efficiency for agents and technicians.

The Dynamics 365 Field Service business application helps organisations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms and mobility to set mobile workers up for success when they're onsite with customers fixing issues.

What can D365 Field Service do for your business?

Deliver proactive service - Ensure consistent and dependable operations by predicting, detecting and resolving service issues.

Intelligently schedule resources - Deliver exceptional onsite customer experiences while optimising resources and costs.

Ensure a first-time fix - Build customer trust and loyalty by giving technicians the right tools and information.

KEY FEATURES

D365 Field Service

Transform your Business

Transform your business from a cost centre to a profit centre, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data

Unify Technology

Seamlessly triage calls and dispatch technicians by combining Field Service with Dynamics 365 Customer Service to ensure a unified workflow while reducing operational costs.

Consult with Experts

Provide additional expertise to your technicians—consult with experts in real time to solve problems faster, and perform remote inspections with Dynamics 365 Remote Assist.

Track All Service Activity

Use the Field Service mobile app powered by Microsoft Power Apps, to track all service activity—including offline access to bookings, work orders, and assets—using IoT alerts and commands

Gain Customer Insights

Gain customer insights by automatically sending personalised surveys after field service calls using Dynamics 365 Customer Voice.

Use AI Enabled Scheduling

Dispatch the right technician at the right time using AI-enabled scheduling recommendations and manual, semi-automated or fully automated scheduling.

Change Management Meeting

Dynamics 365 Customer Service

Build brand affinity and customer loyalty with Dynamics 365. Empower your teams to intelligently handle customer queries with a holistic view of customer engagement and deliver best-in-class personalised customer experiences.

D365 Customer Service
Dynamics 365 Customer Insights

Dynamics 365 Customer Insights

Microsoft Dynamics 365 Customer Insights is designed to provide users with the information and advice they need to provide personalised, effective customer service.

The service draws on data across multiple channels and is presented in cohesive customer profiles to provide real-time data driven insight and next steps.

D365 Customer Insights
Change Management Meeting

Dynamics 365 Customer Voice

Great customer service has been proven time and again to be a key factor of a successful business. Customers like to know their voices are being heard. With Customer Voice you will be able to listen to their thoughts about your business in real-time, act on it and report back to them on the progress.

D365 Customer Voice
Extended Relationship Management Solution Meeting

xRM

Need a bespoke solution to meet all of your specific needs? Our expert team of CRM consultants can help you design and build an xRM solution that addresses your unique requirements and future business goals. Learn more about unlocking your potential with an xRM.

xRM
Change Management Meeting

Change Management

We understand that return on investment is dependent on a high user adoption rate. Which is why we focus not only on the technology but on the human side of change. Our dedicated change management team specialises in creating positive employee experiences through strategic change management initiatives and user training.

Change Management
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Storm's constant support and guidance helped us seamlessly introduce our employees to the new system. Their change management expertise and hands-on approach ensured we had a positive and productive experience

Jennifer O'Reilly
Internal Communications Manager, Irish Rail
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Using the Executive Dashboard built on Power BI to drill down to the smallest detail is like looking through a microscope, highlighting potential risks or project slippage at a glance. This enterprise-level view combined with the flexibility of reporting and consistency of data captured provides the University with a sustainable and scalable future proof solution for Project Management.

John O'Sullivan
Director of PMO @ Trinity College Dublin
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Storm Technology worked with us to understand our clients’ requirements and the vision behind the TrialView solution. With that insight and an amazing understanding of Microsoft technologies – from Azure through to SharePoint – they helped us build and design what TrialView is today.

Eugene O'Neill
Director at TrialView
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Contact our Solution Experts

Get in touch to find out how Storm Technology can help you grow your business with scalable, future-ready solutions.