Drive relationship and data excellence across your entire organisation.
With digital transformation and data management continuing to evolve at record pace, organisations that can connect people, customers, products and data are leading the pack.
A suite of intelligent cloud business apps, Dynamics 365 provides a scalable fully flexible technology environment. Harnessing the power of data analytics and Microsoft Azure Machine learning Dynamics 365 helps businesses like yours turn big data into actionable plans, quickly and easily. Simply start with what you need and add applications as your business grows, with unified business platform Dynamics 365.
What can Dynamics 365 do for your business?
Make smarter decisions with a consolidated view of critical business data.
Stay one step ahead with real-time insights and Azure machine learning.
Reduce operational costs with a single platform for all business applications.
Dynamics 365 Key Features
Unified Business Experience
Bringing critical business applications together under one roof, eliminate complexity and empower employees to succeed with a single user-friendly, technology interface.
Designed to scale as your organisation grows, eliminate the need for costly system replacements. Simply select the apps you need today and add new functionality as your business evolves.
Seamless Data Flow
Build on the Microsoft common data model, D365 eliminates the risk of data duplication and error with a centralised data repository across core business applications.
Designed for the modern worker, D365 enables your employees to securely access the data and applications they need anytime, anywhere, on mobile, desktop or tablet.
Role-based licensing provides your organisation with the flexibility required to purchase products based on employee, meaning you only pay for the products you need as and when you need them.
Realise the benefits of AI with predictive insights and intelligent reporting and arm your employees with the information they need to solve business challenges in real-time.
Dynamics 365 Customer Service
Build brand affinity and customer loyalty with Dynamics 365. Empower your teams to intelligently handle customer queries with a holistic view of customer engagement and deliver best-in-class personalised customer experiences.
Dynamics 365 Field Service
Ensure consistent and dependable operations by predicting, detecting and resolving service issues. Dynamics 365 Field Service provides a singular interface to ensure efficiency for agents and technicians.
Dynamics 365 Sales
Dynamics 365 Sales enables smarter sales capabilities for businesses in Ireland. With complex sales, there may be a number of people involved including pre-sales, customer service, technical and account managers. Shorten the sales cycle with a single workspace that has everything sellers need to engage the right customer, stay focused and maximise productivity.
Dynamics 365 Marketing
Find and nurture more sales-ready leads using multi-channel campaigns with personalised buyer journeys. Align sales and marketing using shared information, connected processes, and Microsoft 365 collaboration tools. Make smarter decisions using AI, concise dashboards and interaction insights to improve marketing results.
Dynamics 365 Human Resources
Take control of the employee lifecycle, and create a workplace where people and business thrive. Simplify and optimise HR processes from recruitment to retirement with 360 employee insights, and self-service HR tools.
The IRFU has had a long-term relationship working with Storm Technology, working with the team to develop a rugby specific CRM, tailored to allow Irish Rugby to have a more sophisticated approach to driving engagement and participation across our fan, supporter, and rugby base.Scott Walker
Director of Strategy & Technology, IRFU
"Dynamics has improved the sales department’s operations, data collection and analysis with its bespoke design. The implementation of Dynamics will make further integration with other departments more efficient, improving communication and data analysis across the business."Ronan McKenna
“Working with Storm to implement a new CRM solution using Microsoft Dynamics in 2021, has, simply put, enabled our Customer Service team to do more, quicker and with less resources than we needed before. Using Dynamics, 85% of our customer cases are triaged and assigned to the relevant service on the same day received. This has enabled our team to also resolve 5X more cases at the first point of contact."Tony Shanahan
Customer Services Officer & CRM Project Manager
Dynamics 365 Sales Pro provides our team with instant access to both customer and business insights to help drive sales growth. This helps us to build loyalty and deliver customer excellence across the entire sales process. Storm helped us to design and implement the solution in a matter of weeks, providing great support throughout the process.Pat Stack
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